WHY IS MY BALANCE LOCKED IN MY PLAYER ACCOUNT?
There are a number of reasons why your account balance may have been locked. Such activity is usually accompanied by an email explaining why this has taken place and what you need to to to resolve the issue. In some cases this is done while the casino's customer service team investigate whether a payout was accidentally made to the wrong person or not. It can also be done if the casino suspects that you have violated their terms of service. For this reason it is very important that you keep track of your wagering requirements, and also take the time to familiarize yourself with the terms or conditions of each bonus that you claim. Another common reason for a blocked balance could be that you have more than one account with the casino in question.
In the case of bonus offers these balances may be temporarily locked until they become available for use.
If you have experienced a locked balance and have not received an email to explain the situation then the best thing you can do is to contact the casino's customer service team in order to find out from them what the problem is and how it can be resolved.
In addition to balances being blocked payouts can also be locked periods of time, this is usually due to the fact that payouts have a certain period of processing time before the funds are made available to the customer (again this sort of information is always to be found in each individual online casino's terms of service.
Both Titan Casino and Titan Casino as well as many other sites will immediately lock your account immediately if they suspect you have violated their terms and conditions.